Government IT Centre Team Receives Praise for Pandemic Efforts

On Wednesday 14 April 2021, Luxembourg's Prime Minister and Minister for Digitalisation, Xavier Bettel, and the Minister Delegate for Digitalisation, Marc Hansen, visited the Government IT Centre's (Centre des technologies de l'information de l'État - CTIE) Digital Print Shop in Leudelange to thank the teams for their efforts throughout the COVID-19 pandemic.

Prime Minister Xavier Bettel praised the important role of the CTIE in the vaccination campaign, since it is not only responsible for printing and sending out vaccination invitations, but also ensures the IT management of the vaccination centres at various levels.

The Prime Minister clarified that “in the digital age where we talk to each other via Messenger, SMS, email and social networks, we all of a sudden and impatiently expect a letter, a real letter on paper. This letter is the vaccination invitation. And each invitation to get vaccinated is generated, printed, enveloped and sent here from the CTIE Digital Print Shop. This place perfectly illustrates one of CTIE's many contributions in the fight against COVID-19. Through their contribution over the past few months, the CTIE teams have once again proven themselves as an essential pillar during this crisis”.

Minister Delegate Marc Hansen also highlighted the valuable role of the CTIE as the government's IT partner in its management of the pandemic. One of the main axes of the CTIE in this context is access to information related to COVID-19 measures with, for example, the technical development of the covid19.lu site.

The CTIE also publishes information for the public and businesses concerning the various COVID-19 aid measures on Guichet.lu, the single point of contact for state procedures in three languages. These pages have been consulted more than 34 million times since the start of the health crisis. On its interactive platform MyGuichet.lu, the CTIE has put more than 50 electronic forms online. 

In 2020, more than two million procedures were submitted via the MyGuichet.lu portal and this trend is growing, given that nearly onw million procedures have already been submitted in the past three months. 

Moreover, thanks to the applications developed quickly by the CTIE, the administrations were well equipped to process many requests electronically and on time, which would not have been possible on paper.

The CTIE also enabled state services and their agents to remain operational throughout the pandemic by providing them with all the tools necessary to continue their work in compliance with the health measures in force. In particular, it manages access to the state's private and secure virtual network, online conferencing tools and the IT equipment needed for teleworking.

Minister Delegate Marc Hansen concluded that "the CTIE teams are making an enormous effort during this pandemic and digitalisation fulfills an essential function in the management of the health crisis".