(L-R) Christian Schuster, University College of London, and Serge Wilmes, Luxembourg's Minister for the Civil Service, at the European Convention Center Luxembourg (ECCL); Credit: MFP

On Tuesday 14 October 2025, Luxembourg's Minister for the Civil Service, Serge Wilmes, presented the second edition of the survey on employee satisfaction and management practices within the Luxembourg State (civil service) at the human resources network of State employees conference.

Conducted between June and July 2025, in cooperation with University College London (UCL), the University of Nottingham, Roskilde University and the Luxembourg Institute of Socio-Economic Research (LISER), and with funding from the UK's Economic and Social Research Council (ESRC) and the Luxembourg National Research Fund (FNR), the survey collected responses from 3,729 respondents from 32 organisations. According to the Ministry of the Civil Service, it achieved a response rate of 68%, comparable to that of the 2024 edition (69% for 3,740 respondents and 34 organisations).

The ministry noted that the main findings of the 2025 edition revealed generally positive trends:

  • 80% of workers reported job satisfaction, up one point from 2024;
  • 59% reported that their work inspires them, compared to 57% in 2024;
  • 69% believed that their organisation promotes work-life balance through flexible working arrangements (up eight points);
  • the percentage of workers who believed that sufficient mental health support is provided in their workplace increased by seven points compared to the previous survey, reaching 29%;
  • 60% of respondents expressed a positive assessment of the leadership practices of the head of the unit in which the employee works, an increase of four points, which is consistent with the eleven-point increase for those who believed that their management actively incorporates employee feedback (45% in 2025 compared to 34% in 2024).

"We want to continue this dialogue," stated Minister Wilmes during the survey presentation, "and we want to encourage the active participation of employees to strengthen management practices and to build together a more efficient, more humane and more resilient administration."