In an interview with Chronicle.lu, Christophe Eyssartier, National Theatre Manager at Kinepolis Luxembourg, shared how Kinepolis cinemas in the Grand Duchy have been impacted by and adapted to the COVID-19 pandemic, as well as his vision for 2022.
Kinepolis Luxembourg cinemas were closed first from mid-March to mid-June 2020 and then again from mid-November 2020 to mid-January 2021 due to COVID-19 restrictions. During these periods of closure, Kinepolis Luxembourg and its staff benefited from partial unemployment. Christophe Eyssartier added: "As a vulnerable sector we were able to benefit, when the conditions were met, from the recovery fund or from the aid [for] uncovered costs".
In terms of staff retention during these challenging times, Mr Eyssartier explained: "We did not lay off anyone during the crisis. However, we have had more voluntary departures than in normal times". When asked about the need to bring in new staff and / or provide additional training to existing staff in response to the COVID-19 measures, he noted that "all teams have been trained in the specific measures in our complexes and we had to reinforce our teams with mainly temporary staff trained to equip the self-testing area, for example".
Discussing the impact of the latest COVID-19 measures in Luxembourg, Mr Eyssartier explained: "This adds constraints for both our teams and our customers. As the number of people who have had their booster is limited for the moment, a large part of the clients who wish to maintain their visit must do a self-test on the spot. Other people probably prefer to delay their visit for the same reasons".
Looking forward to the future and what 2022 has in store, Mr Eyssartier said: "Like everyone else, we are hoping for a return to a certain normality during the year. We are optimistic and tend to believe that the end of the tunnel is in sight".