The KJT (Kanner-Jugendtelefon) has announced that it is looking for volunteer Online Help counsellors.

In 2015, the KJT launched the English-language Online Help service for children, teenagers and young adults (up to 27 years) as well as for parents. It has a fully-trained team at its Online Help service of English-speaking counsellors who treat each request with openness, respect and in a non-judgmental way.

Why is the Online Help important?

Sometimes children, teenagers or young adults experience difficult situations and are confused, upset or even ashamed. Sometimes, it is difficult to speak about these things.  In these moments, it is helpful and easier to contact an anonymous and free service, especially in small communities such as Luxembourg. Often the children who contact KJT are talking for the first time about their concerns. The KJT consellors listen to them and can give support and advice. Contacting KJT can be a glimmer of hope in a desperate situation. When appropriate KJT motivates them to take a second step, to ask for help in their family, in their friend circle, or to ask help in their school or in a professional service related to the topic. Parents and other relations may also contact KJT about their concerns. It is important to know they are not alone. 

The essential principles governing KJT's work are: Confidentiality, Self-determination, Availability, Respect and Tolerance.

The most common messages KJT receive are related to bullying, family relationships, physical and sexual abuse, as well as drugs and peer-related worries.

KJT is organising a new training group and are looking for new volunteer Online Help counsellors who want to be fully trained to join the team.

Who can participate?

Everybody (m/f/d) interested in children, adolescents and young adults as well as on psychological or pedagogical topics. Future volunteer counsellors should be psychologically resilient, be flexible in their thoughts and open-minded. If you have the ambition to learn something new, without being afraid of personal development, KJT asks you to please contact them.

Requirements of the training: 70 hours taking place on Thursday evenings from 18:30 to 21:30, such 3x a year on weekends (Friday 19:00-22:00, Saturday 09:00-17:00). Training will start in May with a break for the summer.

Those interested in becoming a trained volunteer Online Help counsellor are invited to join KJT at its information evening taking place on Thursday, 30 March at 18:30. KJT will provide an overview of the services of KJT and details about the training, followed by a Q&A session related to every possible questions about being a volunteer counsellor at the KJT Online Help. To register or for further information, email:

More information about KJT's Online Help service, see