Luxembourg Climbs to 2nd Place in European eGovernment Benchmark

Luxembourg's Ministry for Digitalisation has reported that the Grand Duchy has reached second place in the European eGovernment Benchmark for the first time.

Luxembourg has strengthened its position among digital leaders by rising to second place in the eGovernment Benchmark 2025, published by the European Commission alongside the Digital Decade Country Report 2025. Luxembourg secured an overall score of 89.4% - above the European average of 74.5%.

The Ministry for Digitalisation noted that methodological adjustments were made this year, resulting in changes to certain evaluation criteria. This situation may make direct comparisons with the previous year's results less straightforward.

Nevertheless, Luxembourg's improved ranking among the top three European countries in terms of electronic / digital government (eGovernment) is largely attributed to the Government IT Centre's (CTIE) "robust" Guichet.lu and MyGuichet.lu platforms, which the ministry described as "the true pillars of eGovernment".

The three dimensions or pillars against which the benchmark indicators are now aggregated and measured are:

- Online Service Delivery: this pillar focuses on the online availability of public services, as well as their compatibility with mobile devices and the transparency of their delivery methods. Luxembourg scored 96/100 in this dimension, ranking second. Luxembourg has a total availability (100%) of online services for businesses and 97% for citizens;

- Interoperability Signifiers: the second pillar aims to assess the implementation of authentication mechanisms for users, including those from other countries, the clarity with which public administrations communicate on the processing of personal data and the degree of digitalisation of the results of the services offered. It examines how digital trust and transparency are integrated into public services. With a score of 81/100, Luxembourg ranked sixth;

- User Friendly Portals: this pillar aims to provide indicators to assess the availability of online support and feedback mechanisms, as well as the level of transparency demonstrated by public administrations in policymaking and the design of digital services (such as Guichet.lu and MyGuichet.lu). It also examines the universal accessibility of these services, their security, the absence of technical barriers and the ease with which users can access relevant websites. Luxembourg scored 93/100 in this category, reaching first place.

Among the criteria comparable from one year to the next, Luxembourg recorded progress in the following areas:

- Online availability: this score reached 97.5% (compared to 95.5% in 2024), illustrating increased accessibility of services via digital portals;

- Mobile compatibility: Luxembourg achieved a perfect score of 100%, up from 96.7% the previous year. This criterion takes into account the ability of services to be accessed via a mobile-friendly site;

- Mobile friendliness: Luxembourg's score increased from 87.5% to 95.8%;

- Transparency of service delivery: Luxembourg's score improved from 72.3% to 80.8%, assessing the clarity of the process and service expectations for users.

The ministry said "these results confirm Luxembourg's commitment to providing high-quality digital public services that are accessible, transparent and adapted to the needs of both citizens and businesses".