National Campaign to Combat Online Fraud Launches in Luxembourg

Following the inaugural edition of the Governance, Risk and Compliance (GRC) Summit, held on Thursday 5 June 2025 at the Luxembourg Chamber of Commerce, Luxembourg's Minister of the Economy, SMEs, Energy and Tourism, Lex Delles, officially announced the launch of a new national campaign to combat online fraud.

As reported by Luxembourg's Ministry of the Economy, this campaign is the result of a joint initiative by the Luxembourg House of Cybersecurity (LHC) and the Luxembourg Bankers' Association (ABBL), supported by more than fifteen stakeholders. The ministry added that Luxembourg is the first European country to launch an initiative of this magnitude.

Organised under the high patronage of the Ministry of the Economy, and resulting from the active collaboration of nine institutional and private stakeholders and the support of seven other partners, this campaign responds to a unanimous desire to harmonise messages and responses sent to victims of online fraud, in particular by clarifying who to contact, when and how.

To this end, a new internet portal was developed and unveiled for the occasion: www.cyberfraud.lu. Serving as Luxembourg's official cyberfraud prevention platform, the website lists contact points and procedures based on the type of fraud and offers advice and best practices to protect oneself online against fraud attempts.

The national campaign also aims to raise awareness among all users that they can contribute to the solution by adopting the right reflexes and tools, such as SPAMBEE, which allows users to report unwanted emails and blacklist senders, or the hotline 49-10-10, which allows users to block LuxTrust certificates 24/7 in the event of suspected fraud.

This joint effort is intended to be repeated annually to provide concrete responses and solutions to the country's main digital threats.

In his speech, Minister Delles stated: "Faced with the constant rise in online fraud, it is essential that each of us be vigilant and well-informed. With this new campaign, we affirm our commitment to protecting Luxembourg's citizens, businesses and economy. I would like to thank all the stakeholders who contributed to its implementation, so that together, we can make Luxembourg an example of trust and security in the digital world".

Pascal Steichen, CEO of the Luxembourg House of Cybersecurity, emphasised "the resonance of this exceptional collaboration between a significant number of institutional stakeholders, all committed to the fight against online fraud, in the service of Luxembourg citizens and businesses". He added: "This collective effort reflects a genuine desire to act and send a strong message, both to the beneficiaries of this initiative in Luxembourg and to criminals".

Ananda Kautz, member of the ABBL Executive Committee and head of its Innovation, Payments and Sustainability division, affirmed that "the fight against online fraud is one of the priorities of the ABBL and its foundation [Fondation ABBL pour l'éducation financière]. We are pleased to have helped initiate this campaign and to have been able to unite a broad range of stakeholders around it. The fight against fraud concerns not only banks and payment services, but everyone, from the telephone industry to the general public. Only together can we stand in the way of criminals".

For a more detailed report on the GRC Summit, see https://chronicle.lu/category/ict/55216-luxembourgs-first-grc-summit-highlights-fragmented-approach-to-cybersecurity