Luxembourg Police Inaugurate New National Intervention Centre 113

On Monday 15 December 2025, Luxembourg's Minister of Home Affairs, Léon Gloden, took part in a press conference at the Grand-Duc Henri Police Complex (CPGDH) in Findel to inaugurate the new National Intervention Centre 113 (CIN), alongside Director General of the Police Pascal Peters and Police Director of Operations Bob Leesch.

The event also served to present a new image and video exchange platform (PIV), as well as a new Police service, the Operational Support Group (GSO), which is due to be launched on Wednesday 1 January 2026.

Minister Gloden told Chronicle.lu that the new centre would serve as a modern, centralised point of contact between citizens and the Police, while also improving coordination during major incidents and crisis situations. “It is a very modern operations centre that unifies all Police units under a single command structure when large-scale events or emergencies occur,” he said.

He also highlighted the creation of the Operational Support Group (GSO), a new unit designed to assist officers in the field and respond to more complex interventions. The group will be the first Police unit to be equipped with tasers, as part of a government decision to pilot their use in operational settings.

Pascal Peters explained that the new National Intervention Centre represents a major modernisation of Police operations, bringing emergency call handling, operational coordination and crisis management together under one national structure. He noted that the upgraded infrastructure replaces outdated systems and allows for real-time oversight of incidents across the country, improving responsiveness during major events and emergencies.

He also outlined the introduction of a new image and video exchange platform, which enables members of the public to securely share photos and footage with the Police during large-scale incidents. According to Pascal Peters, this tool is designed to give officers a clearer situational overview in the first critical minutes of an operation, while the newly created Operational Support Group (GSO) strengthens the Police’s capacity to respond rapidly and effectively to high-risk and complex situations nationwide.

Bob Leesch focused on the operational benefits of the new centre, stressing that it was designed to support real-time policing rather than purely administrative functions. He explained that the purpose-built facility brings call-takers, operational commanders and technical specialists together in a single, flexible workspace, allowing the Police to adapt staffing and command structures to the demands of both routine duties and major incidents.

He added that the upgraded environment significantly improves working conditions for round-the-clock operations and strengthens the Police’s ability to manage planned events and crisis situations efficiently from one central command location.

According to figures provided by the Grand Ducal Police, the CIN 3.0 operates on a 24/7 basis and handles all emergency calls made to the 113 number, as well as calls from internal and external partners. In 2024, the centre processed around 139,000 emergency calls, an average of 380 calls per day, in addition to approximately 70,000 calls from partner organisations.

The Police also reported that some 120,000 operational files were created in the Police intervention management system (ELS) during the year, resulting in an average of 328 police interventions per day nationwide.

The CIN 3.0 was brought into service on 17 November 2025 following construction works that began in September 2024. The total budget for the project amounted to approximately €5.5 million, largely driven by the installation of modern technical infrastructure rather than furnishings, the Grand Ducal Police confirmed.