Details:
Details: The penultimate seminar in the series will take the stance that complaint management systems offer the opportunity to increase customer loyalty. Rather than evaluating complaints as a personal attack against employees, this seminar will portray them instead as a sign of the unmet needs of customers and a chance to improve service quality. Participants will learn how to professionally negotiate complaint management to keep the claimant satisfied and possibly ensure they return.
Drinks, coffee breaks and lunch will be provided and included in the price.
Venue: TRIFOLION Echternach, Centre Culturel, Touristique et de Congrès, 2 Porte St Willibrord, 6486 Echternach, Luxembourg
Organiser: TRIFOLION Echternach ; Echternacher Tourismus Tage ; Deutsches Seminar für Tourismus Berlin
Price: €349
Reservations: http://tinyurl.com/njse7tp
URL: http://www.ett.lu/
Info: info@ett.lu
Price: 0
Reservations: 0
