The Banque et Caisse d’Épargne de l’État (BCEE), also known as "Spuerkeess", yesterday confirmed the planned closure of eleven of its branches in Luxembourg by the end of March 2020.
In a press release issued on Wednesday, the Luxembourgish bank revealed that the changes formed part of its "new proximity" strategy, which reportedly aims to respond to customer demands in a "rapidly changing environment".
Taking into consideration the increasing use of digital banking services, the new strategy sees Spuerkeess turn its attention to the creation of more online services, such as "Spuerkeess Direct", a new competence centre that is reachable only via tel.: 4015-1 or via email: email@example.com. According to the Bank, "Spuerkeess Direct offers the same services as a normal agency, with extended hours from Monday to Friday from 07:00 to 19:00". In the press release, the Bank added that plans for additional digital services (and improved existing services) were currently underway as part of its new strategy.
According to other local news sources, the following branches are set to close on 27 March 2020: Belle-Etoile, Bridel, Colmar-Berg, Esch-Lallange, Hosingen, Larochette, Pommerloch, Réiserbann, Wasserbillig, Rumelange and Rodange.
In Wednesday's press release, Spuerkeess added that the remaining branches would be open non-stop from 09:00 to 17:00 from the end of March, with extended opening hours in 20 branches (including all financial centres) from 07:00 to 19:00 (appointment only).