Credit: CFL
On Monday 11 May 2026, Luxembourg's national railway company, the CFL, announced the launch of its new mobile application, "CFL go".
According to the CFL, the app represents a modern, high-performance and intuitive mobility tool.
Completely redesigned and replacing the previous CFL mobile app, "CFL go" is the result of extensive co-creation work incorporating customer feedback and their specific expectations regarding information and digital services. In total, more than 260 customers and volunteers contributed to the various phases of the project. The co-creation approach brought together representatives from across the CFL customer base, including residents, cross-border workers, students, as well as regular and occasional users.
The first version of "CFL go", available since 27 April 2026, features a completely redesigned user interface aimed at facilitating daily commutes on public transport and improving access to essential information throughout the journey.
All interfaces have been optimised to significantly enhance the user experience, the CFL noted. Among the redesigned features are the timetable search screens. Particular attention has also been paid to the notification system, which is now fully customisable, allowing each user to receive targeted and relevant information based on their journey.
The ticketing platform has also been redesigned: purchasing tickets for domestic first-class journeys, as well as for certain international routes, can now be completed in a few clicks.
"The quality of our services undeniably depends on providing our customers with increasingly clear, reliable and personalised information, whether in normal situations, during construction works or in times of disruption," said Sophie Lacour, Director of Passenger Operations at CFL. "The development of 'CFL go' is fully aligned with our corporate culture, which is focused on the quality of our services and centred on our customers' needs. The delivery of this project and its next steps also illustrate the entrepreneurial spirit of our teams and CFL's commitment to leveraging the potential of digital tools that make sense for improving customer service."
As part of its commitment to continuous improvement, the CFL said it plans to gradually integrate new features into "CFL go" to further simplify customers' daily mobility. These will include access to and information on the "bikebox" bicycle parking system, the display of train composition and occupancy rates, as well as integration with the "CFL International" application.
