Lorna Glynn, Managing Director of Paragon Customer Communications (Luxembourg) S.A.; Credit: Paragon

Paragon Customer Communications, which is part of the Paragon Group, recently launched a new regulated business in Luxembourg.

The new international operation is part of the company’s strategy to offer an enhanced customer experience for clients across key jurisdictions. It is supposed to enable Paragon Customer Communications (Luxembourg) S.A. to provide genuine in-country, in-house, end-to-end production for financial services clients in the region, as well as customers from broader industries.

At the launch on Thursday 10 October 2019, leading business figures from some of Europe’s fast-growing financial services companies in the region gathered together with some of Paragon’s existing clients to celebrate the opening of the new office in Contern. Paragon Group Chief Operating Officer (COO) Sean Shine was among the many guests at the official launch event, during which Paragon’s Proposition Director, Stephen Lester, delivered a speech on the future of digital communications. Mr. Lester also touched on the advancements that are changing the face of the industry, in turn, opening up new opportunities for businesses to communicate with customers.

Lorna Glynn, Managing Director of Paragon Customer Communications (Luxembourg) S.A., who has over fifteen years’ experience in the multi-channel customer communications environment, commented: “Luxembourg is aiming to be at the forefront of the digital economy in the coming years, and we are excited to be a part of that drive for innovation by launching our first regulated business in the region”.