A total of 35 post offices across the Grand Duchy are to close their doors in a significant move announced on Thursday by POST Luxembourg.
At a press conference yesterday, POST Luxembourg are reorganising their sales network and diversifying their presence across Luxembourg. Over the coming months, the physical presence of POST Luxembourg will evolve, adapting to current lifestyle trends and aiming to satisfy customers who require easily accessible sites with extended opening hours for their three business lines "POST Telecom", "POST Mail" and "POST Finance".
At present, the POST Payment network is based on a coexistence of two networks, i.e. one of "POST Telecom" and the other of "POST Courier" and "POST Finance". Nationally, 97 post offices and over 20 POST-Shops are operated, some of which are only partially available to customers, due to restricted opening hours, or a difficult geographical location.
A study conducted in May 2015 by TNS ILRES via a representative survey showed that the criticism expressed by customers of postal services mainly concerned opening hours being deemed too short, and poor accessibility of post offices, a lack of parking and long waits to be served. The most common reasons for which people visit post offices are for buying stamps or postage-paid envelopes, followed by collection of packages, sending letters and delivering or collecting registered mail.
For automated collection points, POST Luxembourg already has 32 PackUp stations, with this number set to double by the end of 2016. In addition, conventional postal products can now also be found in partner companies (Cactus Shoppi, service stations and small shops).
The employees concerned will be redeployed to strengthen the teams in the busiest post offices to improve service and reduce wait times.
The post offices to be closed will be: Arsdorf, Aspelt, Beaufort, Berdorf, Bettendorf, Bissen, Canach, Consdorf, Dalheim, Dippach, Eischen, Eschdorf, Esch-sur-Sûre, Garnich, Grosbous, Harlange, Kleinbettingen, Koerich, Kopstal, Lintgen, Luxembourg-Kirchberg, Luxembourg-Monnet, Niederfeulen, Oetrange, Perlé, Remerschen, Roeser, Roodt-sur-Syre, Rosport, Septfontaines, Steinsel, Tétange, Useldange, Wecker, Wilwerwiltz.
