Luxembourg’s Ministry for Consumer Protection is organising, together with the European Commission, a Consumer Dialogue at Neumünster Abbey in Luxembourg-Grund on Wednesday 27 April 2022, from 09:00 to 18:30.

The New Consumer Agenda presents the European Commission’s vision for European Union (EU) consumer policy for the next five years. At the heart of this strategy are the needs of consumers in the face of challenges associated with digitalisation, environmental issues and the COVID-19 pandemic. Its aim is to strengthen consumer resilience for a sustainable recovery. 

As consumer protection is a shared competence between the European Union (EU) and Member States, it must be understood and supported at both the national and European levels. 

To bring consumers into the conversation, Luxembourg’s Ministry for Consumer Protection carried out a survey on consumer concerns between mid-February and mid-March 2022. More than 2,500 shared their thoughts in this way. The results of this survey will be presented at the upcoming Consumer Dialogue and will serve as a basis for developing solutions during a dedicated co-creation workshop.

On 27 April, the floor will be given to consumers and other interested parties. The co-creation process will be guided by "Design Thinking": divided into small groups, participants will be faced with challenges formulated as "How might we…?" questions, inspired by the survey results. Participants' ideas will be developed, tested and confronted with peer feedback, before being transformed into recommendations presented to the Ministry for Consumer Protection and the European Commission.

In light of the health situation, the entire day is designed in such a way that it can take place in person, virtually or in a hybrid format.

Given the innovative nature of this event, participants will receive a certificate attendance, which can serve as a training certificate.

Registration is now open until Wednesday 20 April 2022 at: https://gd.lu/sGQ8X 


09:00  Coffee and CovidCheck (if necessary)

09:30  Welcoming address by Paulette Lenert, Luxembourg’s Minister for Consumer Protection
            Keynote speech by Didier Reynders, European Commissioner for Justice

09:45  Presentation of the results of the survey and discussion groups by Andrea Gerstnerová, researcher at the University of Luxembourg

10:45  Coffee break and setting up groups

11:00  Co-creation workshop – Part I (livestream and on site)

13:00  Lunch break

14:00  Co-creation workshop – Part II (livestream and on site)

15:30  (On site) Workshop visit by Minister Lenert; exchange with participants 

16:00  Summary of the co-creation workshops; Round table* moderated by Karin Basenach (CEC Director), with Minister Lenert, Jean-Paul Olinger (UEL Secretary General), Bob Schmitz (ULC Jurist), Nils Behrndt (Director at the Directorate-General for Justice and Consumers at the European Commission) and a representative of the Jugendrot / CGJL

17:15  Concluding remarks by Minister Lenert

17:30  Drinks

18:30  End

*Round table: What are the answers provided by the new consumer agenda to the questions raised by consumers?

Further information about the upcoming Consumer Dialogue is available on the dedicated webpage: https://mpc.gouvernement.lu/en/le-ministere/protjur/cd-2022.html