CFL Evasion Team; Credit: CFL/Tom Ewert

On the occasion of its 25th anniversary celebration, CFL Evasion inaugurated its new travel agency on Thursday 4 May 2023.

Located in the heart of the Gare de Luxembourg, the agency is designed around personalised customer service, according to Luxembourg’s national railway company, the CFL.

The inauguration took place in the presence of Luxembourg’s Deputy Prime Minister and Minister for Mobility and Public Works, François Bausch, the Chairman of the Board of Directors of CFL, Jeannot Waringo, the Chief Executive Officer of CFL, Marc Wengler, the Chairman of the Board of Directors of CFL Evasion, Marc Hoffman, and the manager of CFL Evasion, Martine Frieseisen.

The 100% subsidiary of the CFL is returning to its original location in Luxembourg’s central station, where it had started its activities before taking possession of the premises adjacent to the headquarters of the CFL, which will be reorganised and enlarged.

According to the CFL, the new CFL Evasion agency was designed to accommodate customers looking to simplify their holiday planning. “Like other economic sectors, tourism has to deal with the influence of major global platforms,” noted Martine Frieseisen, manager of CFL Evasion. “Today, the very essence of a travel agency such as ours is to offer personalised service and qualified expertise, using technology at its true value, namely in support of human advice. Personal advice remains essential to guarantee serenity to our customers during these precious moments that are their holidays.

The team of five people is available at the agency from Monday to Friday from 09:00 to 18:00.

Since its creation in 1998, with the aim of promoting rail holidays, CFL Evasion has worked to adapt its offer and its travel planning and reservation services to customer demand. It has also diversified over the years to include clients, both private and professional, in Luxembourg and in the Greater Region. As a member of the Union Luxembourgeoise du Tourisme (ULT; Luxembourg tourism union), CFL Evasion also offers air and boat trips to foreign destinations.

At the dawn of its 25th anniversary, CFL Evasion has returned to its starting point. The travel agency reportedly wants to play a leading role in promoting local and regional tourism that is more environmentally responsible. It is counting in particular on the close collaboration with long-standing partners, including the CFL and the railway companies of neighbouring countries (Germany’s DB, SNCF in France and SNCB for Belgium), to highlight the advantages of the train.

The train plays a major role in reducing greenhouse gas emissions linked to mobility. Encouraging the use of the train for leisure travel and travel in Luxembourg and Europe therefore means actively participating in the collective efforts to achieve carbon neutrality,” said Minister Bausch.

A travel agency such as CFL Evasion, backed by a group like CFL which makes the respectful use of resources and the protection of the environment one of its strategic priorities, must be positioned as a leader sustainable tourism," added Marc Hoffmann, Director of Passenger Activities at CFL and Chairman of the Board of Directors of CFL Evasion.

The "Naturally by train" concept, launched in 2021, is set to continue by offering travel offers in Luxembourg and Europe by combining the train with accommodation and, where appropriate, entertainment for a wide audience.