Credit: CCSS
Luxembourg's Joint Social Security Centre (Centre commun de la sécurité sociale - CCSS) has just published its annual report for 2022.
The report presents in detail the organisation, missions and main activities of the CCSS, as well as key figures. According to Luxembourg's Ministry of Social Security and the CCSS, these figures have been put into a multi-year perspective to reflect the continuity in which the CCSS carries out its work.
The figures for 2022 have exceeded those of the previous year. For example, social contributions increased from €6.8 billion in 2021 to €7.3 billion in 2022. This increase has been explained in particular by the significant increase in the number of contributors, whether employees (+3.31%), independent (+2.47%) or voluntarily insured (+14.75%).
In 2022, the CCSS processed 560,400 entry and exit declarations (515,055 in 2021) as well as 10,494,949 salary declarations (9,903,832 in 2021), resulting in 96,204 monthly invoices (93,255) issued and sent to employers, self-employed and voluntarily insured persons. The CCSS managed the affiliation of 486,503 employees (470,919), 28,748 self-employed people (28,056) and 22,720 voluntarily insured people (19,799). It also sent out 10,161 summons to pay (7,147) and carried out 283 checks (202).
In addition, the CCSS issued 2,316,807 letters (2,350,056 in 2021) and processed 181,996 emails (159,611) as well as 206,216 incoming letters (179,734).
As part of its desire to improve the services provided to its users, the CCSS deployed a new telephone switchboard to process 199,951 incoming calls (209,372 in 2021). Also aimed at improving services was the creation of a "quality service" in November 2022.
CCSS President Claude Seywert explained: "The reliability of our services, the simplification of procedures, the digitalisation and delivery of quality services are at the heart of our concerns."
