On Friday 9 October 2026, Luxembourg’s Ministry of the Economy and the House of Cybersecurity announced the launch of the 2026 edition of the national awareness campaign against online fraud.
The ministry said in a press release that the new edition coincides with the launch of version 2.0 of the cyberfraud.lu portal, designed to help everyone better identify attempted fraud and understand what to do if they become a victim.
The ministry remarked: “Online fraud is evolving, taking many different forms and potentially affecting any of us at any time. In response to this reality, the 2026 national campaign focuses not only on prevention but also on the ability to respond quickly and find the right support in the event of an incident.”
A new cyberfraud.lu online platform focused on victims
The main highlight of this year’s campaign is the launch of cyberfraud.lu 2.0, a redesigned portal intended to answer an essential question that arises when fraud has just occurred: “What should I do now?”
At the heart of the new portal is a dedicated victim support pathway that guides users according to their situation and directs them towards the appropriate support services.
Who should you contact? How should you contact them? And, above all, when should you act?
The pathway helps users understand the first steps to take and identify the relevant contacts depending on the nature of the incident. The aim is to reduce the uncertainty that often accompanies the discovery of fraud and make available support easier to access.
“When someone realises that they have fallen victim to fraud, they can feel helpless: what should they do first, whom should they notify, what information should they provide and what evidence should they keep? With cyberfraud.lu, we want to provide practical answers to these questions and guide victims step by step,”explained Pascal Steichen, Director of the Luxembourg House of Cybersecurity.
“Faced with increasingly sophisticated online fraud, it can take just a few minutes for someone to find themselves helpless, unsure whom to turn to or how to respond. To better protect citizens and support victims, banks cannot act alone: the entire chain must be mobilised, from telecommunications operators to digital platforms and public authorities. This is why the ABBL and the ABBL Foundation for Financial Education took the initiative to launch this campaign together with the Luxembourg House of Cybersecurity. By joining forces, we want to strengthen prevention and equip everyone with the means to act quickly, at the right time and through the right channels,” added Ananda Kautz, Member of the Management Board responsible for Payments, Transformation and Technology at the ABBL.
Making it easier to report incidents and preserve evidence
According to the ministry, the new portal also offers a form that enables victims to prepare an account of the incident. This tool helps them organise relevant information, including how events unfolded, the timeline, the people or organisations involved, contact details used, any transactions, messages received, links and other relevant information.
The form also explains which evidence should be retained and why. Screenshots, emails, messages, telephone numbers, bank details, links, invoices and other items may prove important in understanding and documenting the incident.
The ministry said the aim is twofold: to help victims avoid forgetting anything during what is often a stressful moment and to make it easier to pass information on to the relevant authorities and organisations.
Current threats in Luxembourg brought together in one place
Cyberfraud.lu also serves as an information hub for fraud threats and trends currently being observed in Luxembourg. The portal outlines the main types of fraud that members of the public may encounter, providing practical examples and warning signs to look out for.
Fake banking messages, identity theft, fraudulent offers, investment scams, payment fraud and telephone-based manipulation are among the scenarios explained in practical terms, helping everyone better identify suspicious situations.
This approach aims to move beyond general awareness towards a practical understanding of how fraud works: what does an attempted fraud look like? Which elements should raise suspicion? And how should you respond to an unusual message, call or request?
Prevention, but also knowing how to respond
With this new edition, the national campaign aims to remind the public that falling victim to fraud should not mean being left isolated or taking no action.
Prevention remains essential: learning to recognise warning signs can help avoid many risky situations. However, when fraud has already occurred, responding quickly and being directed to the right support can also make a difference.
A campaign linked to Cybersecurity Month and National Resilience Days
The launch of the 2026 national campaign forms part of Cybersecurity Month and the National Resilience Days, which highlight the importance of collectively developing the ability to anticipate, prevent and overcome crisis situations.
In this respect, the ministry said the campaign directly supports the objectives of Pillar 6, “Cyber Resilience”, of the National Resilience Strategy (SNR), which aims to strengthen society’s preparedness, response capabilities and resilience in the face of digital risks.
Combating online fraud is a shared responsibility. Citizens, businesses, institutions and financial-sector stakeholders all have a role to play in strengthening vigilance, encouraging information sharing and enabling rapid responses to emerging forms of fraud.
A video clip, a media campaign and the distribution of a wide range of online content will reinforce the campaign’s key message: “Don’t click. Verify. Report.”
All partners involved in developing the campaign therefore encourage the public to explore the new cyberfraud.lu portal, familiarise themselves with the main types of fraud currently being observed and remember this essential rule: when in doubt, seek information before taking action.
About the national online fraud awareness campaign
The national awareness campaign against online fraud was launched in 2025 at the initiative of a working group bringing together various national institutional stakeholders involved in preventing and combating online fraud.
The initiative aims to bring together and coordinate the many efforts already under way at national level, strengthening their consistency, visibility and impact among the public.
The 2026 edition places particular emphasis on supporting victims and providing access to practical, up-to-date information tailored to situations encountered in Luxembourg.
The campaign is conducted under the patronage of the Ministry of the Economy and forms an integral part of the national resilience strategy, Lëtz Prepare.
