Credit: BIL
Banque Internationale à Luxembourg (BIL) has announced the opening of a new branch in the Infinity shopping centre in Luxembourg-Kirchberg.
The BIL Office – Philharmonie branch opened to the public on Monday 21 June 2021. This new branch is dedicated to advisory activities and is open to clients by appointment only, Monday to Friday from 08:00 to 19:00.
More connected and better informed, clients expect (according to BIL) personalised advice to help them bring their projects to life, as well as fast, convenient banking services for everyday needs. The health crisis has hastened the move towards greater use of online banking services, a trend already visible for several years. Consequently, BIL has chosen to combine human interaction and digital efficiency, to better service its clients.
An essential part of the advisory activity, BIL branches have changed a lot in recent years. The bank introduced three new formats in 2020: BIL Office, BIL Shop and BIL House. Their common goal is to position client-advisor relations at the branch’s core.
To complement its branches, BIL has strengthened its teams at the BIL Direct Centre, its call centre, with advisors to answer clients’ questions by phone and secure messenger.
For everyday banking services, BIL is constantly expanding its range of services on its BILnet online banking platform. New features are regularly added for clients wanting access to their bank account at all times. Examples include opening an account entirely online, Apple Pay, instant payments, e-signing, transaction notifications and QuickMoney for card-free withdrawals.
