Credit: Grand Ducal Police
On Friday 23 October 2026, the Grand Ducal Police issued another warning about phishing scams related to the transition of payment application Payconiq to the Wero platform.
The police said that in recent days they have received additional reports of several cases in which perpetrators pose as employees of LuxTrust or other service providers.
In a recent case on Thursday 22 October, a woman in Schrassig first received an email that purported to be from a LuxTrust employee and contained a link related to Wero. After logging in via the link using her personal login credentials, she was contacted shortly afterwards by someone who also claimed to be a LuxTrust employee.
The caller announced that another employee would visit her to collect her existing bank cards. At around 15:00, a man did indeed arrive at her home address. The woman handed him several bank cards and their associated PINs. The man also asked about jewellery, which he claimed could be handed over for safekeeping. When the woman became suspicious and asked further questions, he left the premises.
Subsequently, the victim discovered several unauthorised bank transfers. An official report was filed. An investigation has been launched and is ongoing.
The police urge people to be particularly cautious about unexpected emails, text messages or phone calls relating to Wero, LuxTrust or alleged security problems with one’s bank account. Do not click on unfamiliar links or QR codes, and do not enter personal or banking information. Do not authorise transactions that you have not initiated yourself and end suspicious phone calls. Afterwards, contact your bank or LuxTrust only through official contact details that you already know.
If one has already provided information, approved a suspicious transaction, or handed over a bank card, contact one’s bank immediately and have the affected cards and/or accounts/access credentials blocked. Then file a police report at a police station.
The Grand Ducal Police also encouraged people to raise awareness of this type of fraud among elderly relatives, friends and neighbours.
