Credit: Luxembourg Regulatory Institute (ILR)

On Monday 21 September 2026, the Luxembourg Regulatory Institute (ILR) reported that in 2025 the Grand Duchy’s parcel services recorded steady and sustained traffic growth but noted a downward trend for letter services despite higher turnover.

According to the ILR, letter services account for a volume of 118.43 million items, representing a continued and accelerating decline of 5.94% compared with 2024. Domestic traffic accounts for 78.74% of total traffic and recorded a decline of 6.98% compared with 2024. Domestic letter traffic has shown a continuous decline over the past ten years, with a compound annual decline rate of 4.58%.

Bulk mailings totalled 73.63 million items in 2025, representing 79.0% of domestic traffic. The universal service provider, POST Luxembourg, handled 95.4% of total letter traffic in 2025. The ILR stressed that that the decline in letter volumes is less pronounced in Luxembourg than in neighbouring countries such as France and Germany.

Turnover from letter services amounted to €112.49 million, an increase of 2.3% compared with 2024, with little change in recent years. Turnover from letter services is characterised by the increase in postal rates charged by POST Luxembourg for the regulated universal service. Average revenue per domestic/outbound cross-border letter increased from €0.72 to €0.94 between 2021 and 2025.

Parcel services totalled 22.54 million items, an increase of 16.60% compared with 2024. Inbound parcel services have once again recorded double-digit growth over the past 10 years, with a compound annual growth rate of 14.04%. The share of inbound cross-border parcel services increased significantly to 19.61 million items, an annual increase of 22.46%, and now accounts for 86.97% of total traffic.

Turnover from parcel services also increased by 12.2%, reaching €105.32 million in 2025, following stagnation in 2024. Turnover from inbound cross-border parcel services recorded a compound annual growth rate of 22.42% between 2016 and 2025. Furthermore, the average revenue earned by providers for sending a parcel within the country or abroad increased from €10.64 to €11.33 in 2025, while the average revenue from an inbound cross-border parcel remained virtually unchanged at €3.68.

The B2B (Business-to-Business) parcel services segment comprises 35 providers and represents 22.3% of total parcel service volume. The B2C (Business-to-Consumer) segment, which represented 69.7% of total volume in 2025, comprises 34 providers, 28 of which are active in both segments.

Subcontracting remains significant in the postal services market, with approximately 84.6% of total parcel traffic subcontracted to third-party providers. Subcontracting mainly concerns the cross-border parcel services market.

Regarding access to postal services, POST Luxembourg had 103 points of sale at the end of 2025, while all other providers established in Luxembourg had 95 points of sale. The number of automated distribution points operated by POST Luxembourg increased to 177 in 2025, 23 more than the previous year. Moreover, the other parcel service providers active in the B2C and C2X segments had eighteen automated distribution points at the end of 2025 (+4 units).

The full report can be viewed (in French) at https://www.ilr.lu/espace-statistiques/les-statistiques-par-secteur/le-secteur-des-services-postaux/.

The ILR announced it has just launched a centralised map of postal points, a single, innovative platform enabling business customers and consumers to view information on all postal service providers active in Luxembourg. The map is available at www.myilr.lu and www.geoportail.lu.