At a press conference on 24 June 2019, Luxembourg Minister Delegate for Digitalisation Marc Hansen outlined the main lines of action of the new Ministry and presented new features developed by the State's Centre for Information Technology (CTIE) on the interactive platform MyGuichet.lu.
Set up following the 2018 legislative elections, the Ministry of Digitalisation crystallises the government's desire to put digital transformation at the heart of its action. The subject is transversal and the government has expressed its intention to seize the resulting opportunities and face the challenges it represents. The aim is to support and promote the digitisation of society, to advance technological development in areas of importance to the economy and to develop new strategies enabling the country to make the transition to the digital age.
Given the importance of the subject for all citizens of Luxembourg, the Minister for Digitalisation has expressed the need to involve all stakeholders and the vital forces of the nation, hence the decision to hold a consultation debate in the Chamber of Deputies in early July on the subject of digitalisation.
Marc Hansen then touched on a specific point of the ministry's remit: the creation of a High Committee for Digital Transformation composed of representatives of the ministries, but also of active members of civil society or those with a specific interest in the process of the digitalisation of Luxembourg. The committee is intended to participate actively in the development of actions and initiatives supporting the objectives stipulated in this strategy.
As pointed out by Minister Hansen, a large part of the activities of the Ministry of Digitalisation namely aim to make life easier for citizens and companies. One of the primary missions of the Ministry is thus the simplification and digitisation of administrative processes. In the government's 2018-2023 agreement, the government has declared that it wants to put in place procedures that are possible to be carried out over the Internet from beginning to end in a safe and secure environment.
In this context, the ministry applies the principle of "digital by default", essential to the emergence of a digital culture, which requires that any new law take into account and integrate its electronic implementation from the conceptualisation phase. In addition, all interactions and transactions between administrations, as well as between administrations and citizens and businesses, must be able to be done electronically. However, every citizen who wishes to do so or who does not have the means to do otherwise, will continue to have the opportunity to carry out his paper-based procedures.
One of the major challenges facing the ministry is digital inclusion, the process that aims to make digital accessible to every individual and to transmit to them the skills that will be the lever of their social and economic inclusion, thus counteracting a possible digital divide.
Finally, the government has embarked on a path of transparency towards the public by giving citizens and businesses the opportunity to benefit from a computerised follow-up of their procedures, for procedures where this follow-up brings a clear added value.
These principles form the basis of a number of new features offered to citizens on the interactive platform for communication between citizens and the state, MyGuichet.lu.. These include the GouvCheck app to verify the authenticity of an official document of the State as well as the integrity of the elements of the document, the introduction of Digicash, eTracking to enable citizens and businesses to follow the progress of their approach and a system of making appointments with the Luxembourg Administration.