Guichet.lu Gets New Look Aimed at Improving Accessibility

Luxembourg's Ministry for Digitalisation and the Government IT Centre (CTIE) have announced that the Guichet.lu information portal recently received a makeover, aimed at improving accessibility.

Five years after its last makeover, Guichet.lu is getting a new look with visual changes and the addition of new features.

Based on feedback from portal users, the CTIE has reworked the presentation and layout of the home page, the descriptions of procedures and the navigation. Internet users can adapt various accessibility parametres (e.g. contrast and line spacing) using the new adjustment button placed in the header bar.

A selection of procedures "in focus" are directly accessible from the home page and allow quick access to the most sought-after information at a given time. In addition, a "Log in"” button in the navigation bar allows users to access their MyGuichet.lu space from any Guichet.lu page.

When viewing procedure descriptions, users will now see at the top of the page whether there is an online service or form for a given procedure. The themes of the information sheets have also been revised to help citizens and entrepreneurs find the information they are looking for more easily. The CTIE and the ministry also noted that navigation on the portal has been reworked to adapt to the 1,988 procedure descriptions.

Moreover, a new section brings together all the texts of procedure descriptions in "Facile à lire" (easy to read) French and "Leichte Sprache" German. The aim is to make it easier, particularly for people with disabilities or dyslexia, the elderly or people with poor language skills, to understand administrative texts. The creation of this section forms part of the ministry's digital inclusion approach.