Caritas has announced that its psychological service of Caritas Accueil et Solidarité have experienced a sharp increase in calls.
In this period of crisis, the psychological service of Caritas Accueil et Solidarité is in great demand and uses all the means available to stay in contact and best support its 140 beneficiaries: these are all vulnerable people housed and monitored for the long term by Caritas Accueil and Solidarité.
In the context of the current crisis, the three psychologists of the service have reviewed their way of working. If previously they regularly received the beneficiaries of the service on their premises or went to see them at their place of residence, the situation has changed considerably. The service is now available by telephone and videoconference. Each beneficiary has been contacted individually and informed of this change and of the operation that the service would take over the coming weeks. Personal contact takes place only when no other solution is possible. In order to ensure quality follow-up, multidisciplinary exchanges, both internally and externally, also continue to take place, even from a distance.
Support is more essential than ever: since the start of the crisis, requests for support from beneficiaries have exploded. Anxiety, feelings of loneliness or isolation, problems related to dependence, psychiatric disorders or suicidal thoughts have multiplied in recent weeks and have made the work of carers more essential than ever.
