Luxembourg tour operator LuxairTours today confirmed that fourteen of its customers are among the tourists being confined to a hotel in Tenerife after one guest was diagnosed with coronavirus.
Following the diagnosis, almost 1,000 guests (according to international news sources) at the H10 Costa Adeje Palace hotel in Tenerife have been placed under quarantine by the Spanish authorities.
LuxairTours has stressed that the guest in question was not one of its fourteen customers staying at the hotel. Nevertheless, they are among the many guests being confined to the hotel.
LuxairTours added that it is in contact with its customers, as well as with the Luxembourg and Spanish authorities, and that it will follow all recommendations and take all necessary measures to guarantee their safety. The tour operator will contact customers who have planned to stay at this hotel in the coming weeks to arrange alternative accommodation. Flights to and from Tenerife will continue as normal.
Following this announcement, the Ministry of Foreign and European Affairs has confirmed that four of the fourteen LuxairTours guests confined to the hotel are Luxembourg nationals. On site, the Luxembourg Embassy in Madrid and the Luxembourg Honorary Consulate in Tenerife are reportedly closely monitoring the situation and maintaining contact with those concerned as well as with the competent Spanish authorities.