On Monday 27 July 2026, BGL BNP Paribas outlined a series of measures aimed at helping victims of financial abuse regain long-term financial independence, while strengthening staff training to better identify and support vulnerable customers.
The bank described financial abuse as the control, restriction or removal of a person's financial resources in order to exert control over them, noting that it can often be the first sign of other forms of abuse.
According to BGL BNP Paribas, in Luxembourg, the number of known cases has increased 27.5-fold over the past ten years, rising from sixteen reported cases in 2015 to 440 in 2025. The bank said this underlines the importance of preventing and detecting often overlooked situations, as well as providing support for those affected.
The bank noted that advisers are often on the front line in identifying vulnerable situations and directing customers towards appropriate solutions. To strengthen this role, BGL BNP Paribas introduced an awareness and training programme for its staff in 2025, particularly advisers across its branch network. The programme aims to help employees better understand financial abuse, recognise warning signs and provide appropriate guidance to victims.
In 2026, the bank expanded the initiative by giving trained advisers access to a network of internal ambassadors responsible for sharing good practice across teams. Several hundred employees have already completed the training.
BGL BNP Paribas added that it developed the measures in collaboration with several Luxembourg charities and continues to work with them to further strengthen support for victims of financial abuse.
The initiative forms part of the bank's broader efforts to promote inclusion, equality and the protection of vulnerable people.
