(L-R) Marc Bissen, Camprilux; Kevin In't Groen, Camprilux; Roger Hamen, Camprilux; Martine Hansen, Luxembourg's Minister for Consumer Protection; Florence Bertemes, Camprilux; Patrick Wildgen, Directorate for Consumer Protection; Credit: Directorate for Consumer Protection

Earlier this week, on Monday 8 July 2024, Luxembourg's Minister for Consumer Protection, Martine Hansen, met with representatives of the Camprilux camping association.

As reported by the Directorate for Consumer Protection, the objective of this meeting was to take stock of the checks carried out by the directorate's agents at all 79 campsites in the Grand Duchy between April and June 2024.

The checks covered several points, including the display of prices for services, such as prices for renting a campsite or a chalet, and the display of product prices in the event of sale of items in the campsite grocery store or the sale of gadgets, for example. These sectoral controls aim to ensure "clear, understandable and non-misleading" pricing, allowing consumers to more easily compare products and services and make informed rental or purchase decisions.

The directorate noted that prior to these checks, it had been in close contact with Camprilux to reiterate the main rules regarding the display of prices of products and services. Minister Hansen thanked the association for relaying this information to its members.

No problems were noted for almost 80% of the campsites checked. However, the prices were not correctly displayed for 20% of campsites, mainly due to the application of prices that vary from day to day and exclusively online reservations. The Directorate for Consumer Protection assured that it would work together with Camprilux to develop ways to improve price transparency in these isolated cases.

Minister Hansen commented: "The collaboration between my ministry and the various federations upstream of the controls proves to be a conclusive approach. By considering professionals as partners, we strengthen the climate of mutual trust, which allows us to obtain significantly improved and more sustainable control results. Moreover, the results of the controls reassure me of this approach."