The Luxembourg Regulatory Institute (ILR) has affirmed that the imminent changes on roaming charges in the European Union, and Switzerland, do not affect other contract rights and or tariffs binding consumers.

Any modification or even an increase in a contract price initially foreseen, when proposed by an operator, may be refused by the consumer. When an existing consumer, i.e. a customer who has contracted with an operator, does not wish to accept such a modification or even increase, he has the right to terminate the contract in progress without charge. But pay attention for multi-service contracts and offers, including a subsidy from a mobile phone, etc.

The ILR considers that any automatic migration, after a certain period of time indicated by an operator, to a new contract with higher tariffs does not comply with the regulations in force. 

It should be noted that the entry into force of the new rules on roaming does not affect the right to portability of call numbers. The right to portability allows consumers who wish to change operators to keep their old call number. The call number porting requires a pre-subscription of a new contract with another operator so that the new number can be carried.

Additional information on how to avoid the risk of abuse, the possibility for the operator to charge surcharges as part of the viability of their offers will follow on the ILR website under the following link : Https://web.ilr.lu/EN/Customers/Communication-electronics/Information- useful